Although growing businesses often can’t compete budget-wise with established brands, they can find themselves on an even playing field when it comes to leadgen through brand advocacy. Read on for tips on building brand advocacy and real-life examples of companies who use brand advocates as their primary marketing (and success) tool.
This article offers four practical strategies to boost sales performance and support your team in Q4. Tips include encouraging breaks, providing essential resources, setting realistic goals, and celebrating wins—building momentum and resilience as the year closes out.
Learn how to transform every discovery call into a win by focusing on information gathering, asking open-ended questions, and building trust. Use insights gained to understand customer needs, track trends, and strengthen strategies.
Ever feel like you’re running on a marketing treadmill? You’re working tirelessly, but your SMB can’t keep up with the big players. Traditional marketing strategies drain your budget and time, and your competition seems to have all the high-tech tools in their arsenal. Ready to learn how to unleash the power of AI for your small business? Read on.
If your sales team is still manually logging calls, chasing leads, and juggling spreadsheets, you’re not just falling behind your competitors — you’re also losing valuable deals. In this article, we discuss how AI CRMs can streamline your processes and boost your team’s efficiency.
Assigning work to volunteers, pulling up donors’ contact details, analyzing fundraising campaigns — these are necessary tasks nonprofits and charities carry out so they can achieve their philanthropic mission. Here we’ll cover five key ways a CRM can help your nonprofit or charity thrive so your clients can as well.
By leveraging the power of CRM systems, businesses can transform their marketing efforts, ensuring that every click counts and leads to meaningful customer relationships. After all, clicks are great, but conversions are the true measure of success.
Personalization in email marketing means tailoring your messages to each individual’s unique interests and needs. It makes your emails more engaging and helps you turn subscribers into customers.
Is your call center technology keeping up with the times? Rising customer expectations and relentless technological advancements are changing the call center as we know it — and fast. Gartner predicts that by 2025, four out of every five customer service organizations will use generative AI to enhance agent performance and better meet customer expectations.1 Falling behind on trends like these could mean longer wait times, frustrated customers, and, ultimately, lost revenue. That’s why we’re here to clue you in. Below, we explore five predictions for how technological advancements will shape the future of call centers.
Juggling a growing influx of leads, providing personalized service across multiple channels, and maintaining high customer satisfaction can feel like an endless balancing act. But artificial intelligence (AI) is transforming the call center industry by offering innovative solutions to these challenges and others. AI-powered customer relationship management (CRM) and CRM platforms are at the forefront of this transformation — with many call center leaders already using AI tools to improve efficiency, return on investment (ROI), and more.1 In this article, we look at five ways AI is influencing CRM and redefining call centers.
Today’s consumers demand hyper-personalized, highly efficient service across multiple channels — a major challenge for businesses relying on outdated systems. But imagine a world where your call center agents have instant access to customer insights, personalized recommendations are at their fingertips, and routine tasks are automated so agents can focus on building lasting business relationships. That’s the promise of AI-driven customer relationship management (CRM) systems. These powerful tools are revolutionizing the call center industry, offering a wealth of features designed to improve the customer experience. In this article, we explain five key ways AI CRMs can take your customer service to new heights.
Agent turnover is a significant problem for call centers, with the industry recently seeing employee attrition rates of up to 38%.1 It’s an expensive issue, too: Each time an agent leaves, it can cost a company between 30 and 50% of their annual salary.2 However, you can avoid this with a customer relationship management (CRM) system that has the right features and functionalities. In this article, we look at the main causes of turnover and detail key CRM capabilities that can help you combat agent attrition in your call center.
Keeping team spirits high is one of the most demanding challenges a call center manager faces. The daily grind of customer queries and complaints, often under intense pressure, can take a toll on your agents. How can you keep them motivated, happy, and performing at their best? This article is your guide. It covers five data-driven approaches to improving agent morale that go beyond the usual perks and can make a real difference in performance, too.
Customer relationship management, or CRM, adds explosive flavor to a bland sales process. It brings organization to chaos and clarity to unpredictability. But you might wonder what specifically CRM software can do for you. What used to be a luxury for enterprises has now become a necessity for SMBs. A CRM platform lets you track interactions with customers, streamline sales processes, score leads, and build long-lasting relationships. It documents every phone call, email, and follow-up with contacts so you can build on past conversations. And as your business grows, it gives you a central source of truth for all your customer data, allowing you to trust your decisions and grow your business. Here’s a closer look at what a CRM can do and how to decide whether your business needs one.
Is your current CRM as good as it could be? If not, you may be losing a competitive edge. Nearly one in five businesses switched CRMs in 20221 — gaining access to better features, a more intuitive user experience, and even a lower annual cost. No software is perfect, but if your gut — or your team! — has been telling you something’s not right with your current setup, it may be time to switch CRMs. In this article, we look at a few important warning signs that your CRM could be slowing down your sales and marketing efforts. We also offer practical tips to make your migration a success.