Task-Management

What if your CRM actually understood what you were trying to do?

This article will explore how seemingly small actions can shape our lives. By understanding how habits work and learning from the routines of successful people, you can discover a winning formula for a more productive, fulfilling, and successful life.

The good news is that productivity isn’t about tackling everything at once; it’s about taking small, strategic steps to build momentum. There are tried-and-true methods to help you get started, stay focused, and finish strong.

This article offers four practical strategies to boost sales performance and support your team in Q4. Tips include encouraging breaks, providing essential resources, setting realistic goals, and celebrating wins—building momentum and resilience as the year closes out.

Assigning work to volunteers, pulling up donors’ contact details, analyzing fundraising campaigns — these are necessary tasks nonprofits and charities carry out so they can achieve their philanthropic mission. Here we’ll cover five key ways a CRM can help your nonprofit or charity thrive so your clients can as well.

Agent turnover is a significant problem for call centers, with the industry recently seeing employee attrition rates of up to 38%.1 It’s an expensive issue, too: Each time an agent leaves, it can cost a company between 30 and 50% of their annual salary.2 However, you can avoid this with a customer relationship management (CRM) system that has the right features and functionalities. In this article, we look at the main causes of turnover and detail key CRM capabilities that can help you combat agent attrition in your call center.

Keeping team spirits high is one of the most demanding challenges a call center manager faces. The daily grind of customer queries and complaints, often under intense pressure, can take a toll on your agents. How can you keep them motivated, happy, and performing at their best? This article is your guide. It covers five data-driven approaches to improving agent morale that go beyond the usual perks and can make a real difference in performance, too.