VoiceSpin AI Contact Center Solutions

Integrating VoiceSpin’s call center software with Fireberry CRM brings powerful advanced calling and texting features and automations into your CRM so your teams can support customers better and close deals faster.

• Click-to-call: Initiate outbound calls directly from your CRM with a single click through click-to-call.
• Screen pop-ups: Handle inbound calls with instant screen pop-ups that contain each caller’s information so your reps can deliver more personalized experiences.
• Custom call routing: Ensure callers are always routed to the right departments and agents with custom call routing rules to increase FCR rates.
• Queue callbacks: Enable callers to request a callback so they don’t have to waste time waiting on hold and improve customer satisfaction.
• AI predictive dialing: Run outbound calling campaigns with an AI-powered predictive dialer that filters out unproductive numbers and reduces idle time.
• Intelligent lead distribution: Ensure the dialer connects leads to the best-suited sales agents to maximize your sales conversions.
• Local caller ID: Get access to local numbers from 160+ countries and increase call answer rates on your cold calling campaigns with local caller ID.
• Call logging and recording: Log all your inbound and outbound calls in Fireberry automatically and securely store call recordings for as long as you need.
• SMS text messaging: Expand your outreach efforts by sending personalized bulk SMS text messaging campaigns customized for specific audiences right from your CRM.
• Reporting and analytics: Visualize data and track your most critical metrics and KPIs to make more data-driven decisions.
• AI chatbot: Automate your customer service operations and inbound lead qualification by integrating an AI chatbot that supports multiple languages.
• AI voice bot: Handle inbound and outbound calls automatically, support customers 24/7, and qualify leads with an AI voice bot that can engage in human-like conversations.