Two-factor authentication (2FA)

Enable two-factor authentication so that each login will require an email verification code, providing your data with an added layer of protection.

What is 2FA?

Two-factor authentication (2FA) is a security process that enhances the protection of your user accounts by requiring two forms of verification before any user can access your system. Fireberry’s 2FA feature can be activated by using the safeguard plan, which you can learn about here. If you like to add safeguard to your system, click here

By activating 2FA for your system, you'll add an extra layer of security to ensure that your data always stays in the right hands. Implementing 2FA significantly reduces the risk of unauthorized access, which protects sensitive customer data from potential breaches. Benefits of 2FA include enhanced security, reduced risk of data theft, improved compliance with data protection regulations, and increased confidence in your system's safety. By requiring multiple forms of verification, 2FA ensures that even if one credential is compromised, unauthorized access is still prevented.

Logging in with 2FA

Once you’ve set up 2FA for your system, all your users will need to complete the two step verification process in order to login.

To start, you’ll need to enter your email and password credentials in the login page, which you can find here. After successfully logging in, you'll be sent an email with your verification code as is pictured below. 

Important note: This email will be sent to the user's main email address, which has the api name emailaddress1, and not to their login email address. To learn more about your profile’s email addresses, click here.

At the same time, your login page will open the 2-step verification page. Here you can paste the verification code from your email. By inputting this code you'll successfully log in to your system.

If you haven't received an email, first click the resend button. If you still don’t receive an email you may not be looking at the correct email inbox. Ask your system administrator to check which email address you have set under your profile's emailaddress1 field.

Please note: Your login code will expire after ten minutes for security reasons.

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