VP Customer Success

About Fireberry
Fireberry is a leading customer relationship management (CRM) platform that helps
businesses grow and manage their customer relationships in the most efficient and
profitable way possible.
Our platform focuses on the client’s journey - sales, service, marketing, and project
management capabilities.
Our company takes great pride in our work and how our team operates. Our Customer
Success team is passionate about maintaining strong relationships with our clients. We are
looking for an exceptional Customer Success lead who will drive continuous improvements
to ensure we exceed our customers’ expectations.
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The Role:
•Understand the customer journey, from onboarding to churn, while constantly testing and
developing ways to improve it.
• Lead the vision, design, and execute the customer success and onboarding plans.
• Empower customers to reach their goals using Fireberry ’s system.
• Manage changes in the project scope, identify potential issues, and pivot when necessary.
• Leading and growing the CS teams—coaching and mentoring success and supporting
teams, encouraging continued professional learning and skill advancement.
• Lead online webinars, training materials, etc, to educate customers on the features of our
product.

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Your Experience & Skills:
•5+ years experience as a Customer Success Manager - facing a senior leadership role.
•Experience working with a B2B SaaS company.
•Has great technical skills and orientation.
•Data driven.
•Analytical mindset.
•Experience with hiring, onboarding, and training employees.
•Creative thinker and great at finding solutions for customer needs.
•Positive attitude, great team player, high energy, and a multitasker.

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We appreciate those who:
•Say what they think.
•Independent and proactive in a fast-paced environment.
•Fast learner.
•Has excellent interpersonal and presentation skills.

•Proven track record of building client relationships and working closely with customers.
Our team is the most critical component of our long-term success. Our working environment
is young, creative, challenging, and dynamic. The carefully selected, high-quality workforce
creates a unique environment that will make you come to work with a smile.