Integrate Aircall with Fireberry today
The integration of Aircall and Fireberry CRM provides a seamless communication experience, allowing users to make and receive calls directly within the CRM platform. By combining Aircall's advanced call management features with Fireberry's comprehensive CRM capabilities, users can streamline their communication processes and enhance customer interactions.
Overview
Integrate Aircall with Fireberry CRM to create a unified customer platform. Centralize call records, customer interactions, and operations, giving your team a complete 360-degree view for delivering streamlined and personalized service. With Aircall and Fireberry you can access the following features, directly in your system:
1. Click to Dial: Initiate calls directly from your CRM with a click, improving efficiency and reducing manual dialing errors.
2. Call Routing: Automatically direct calls to the most appropriate team member or department based on predefined rules, ensuring quick and efficient handling.
3. Call Queuing: Manage high call volumes by placing callers in a queue, ensuring they are answered in the order received.
4. Call Data Records: Keep track of detailed information about each call, including time, duration, caller ID, and outcome, for analysis and reporting.
5. Call Recordings: Record calls for training, quality assurance, and compliance purposes, ensuring that important conversations are not missed. -
6. Auto Dialer: Automatically dial a list of numbers, saving time and increasing the number of calls made by agents.
7. Automations for Automatic Call Actions: Set up automated actions based on call outcomes, such as sending follow-up emails or updating customer records, improving efficiency and reducing manual tasks.
8. Use dashboards to analyze call data: Visualize and analyze call data, including metrics like call volume, duration, and outcomes, to gain insights and make data-driven decisions.
